Booking terms & conditions

Last updated: September 2026

These Booking Terms & Conditions apply to appointments and wedding bookings made with The Beauty Spot – South West. By making a booking and paying the applicable booking fee, you confirm that you have read, understood and agreed to these terms.

Please read them carefully before securing your booking.

1. About Your Booking

The Beauty Spot – South West coordinates a team of self-employed professional hairstylists and makeup artists.

Your booking will be arranged with the appropriate team member(s) according to the services required, location and availability.

All bookings are subject to availability and are not confirmed until the applicable booking fee has been received and confirmation has been provided.

2. Provisional Wedding Dates

Once availability has been confirmed, your wedding date may be provisionally held for 48 hours.

The required booking fee must be received within this period to secure the booking.

If the booking fee is not received within the 48-hour provisional hold, the date may be released and offered to another client without further notice.

An enquiry or provisional hold does not constitute a confirmed booking.

3. Booking Fees

A non-refundable, non-deductible booking fee is required to secure wedding dates and trial appointments.

Current wedding booking fees are:

1 person – £10
2–3 people – £20
4–6 people – £30
7+ people – £40
Trial appointments – £5

Booking fees are separate from the cost of your hair and/or makeup services and are not deducted from your final balance.

Booking fees cover the administration involved in arranging your booking and reserving the relevant date or appointment.

4. Bridal Hair & Makeup Prices

Prices are charged per person, per service.

The applicable price for your wedding will be confirmed as part of your quotation.

Prices displayed on our website are starting prices and may change. Once your booking and applicable pricing have been confirmed, your booking will be managed according to the quotation and terms provided to you.

Bridesmaids, mothers and other members of the bridal party are charged the applicable per-person service price.

5. Minimum Wedding Bookings

For weddings outside Weston-super-Mare, a minimum booking of 4 people per team member attending applies.

Where both hairstylists and makeup artists are required, minimum booking requirements may apply separately according to the number of team members required.

Please contact us before reducing the number of services included in your booking, as doing so may affect whether the booking continues to meet the applicable minimum requirements.

6. Travel

Travel charges may apply to mobile wedding bookings and will be calculated according to the getting-ready location and team members required.

Any applicable travel charges will be confirmed as part of your booking.

Where both hair and makeup team members are attending and travelling together, travel arrangements and charges will be calculated accordingly.

7. Relocation During Your Booking

Please ensure a suitable area is available for your hairstylist and/or makeup artist to set up and remain for the duration of the booking wherever possible.

If a team member is required to pack away their professional equipment, relocate to another room or location and set up again during the booking, a £10 relocation fee per team member will apply.

8. Bridal Trials

Bridal trials are separate appointments from the wedding-day booking.

Please allow approximately one hour per service.

A bridal trial provides sufficient time to create one chosen hair or makeup look, with tweaks and adjustments to perfect the chosen style.

If you wish to trial significantly different hairstyles or makeup looks, an additional trial should be booked.

Trial appointments are subject to availability. Weekend availability may be particularly limited during peak wedding season.

Trial appointments are payable in accordance with the payment arrangements provided when your appointment is confirmed.

9. Preparing for Your Trial & Wedding Day

For hair appointments, please arrive or be ready with clean, completely dry hair, unless your hairstylist has advised otherwise.

For makeup appointments, please have clean skin where possible.

Please inform us in advance of any relevant allergies, sensitivities or other information that may affect the safe provision of your service.

You are responsible for providing accurate information when asked about allergies and sensitivities.

10. Wedding-Morning Timings

Wedding-morning schedules are carefully planned according to the number of services booked, number of team members attending, ceremony/departure time and getting-ready location.

We recommend completing hair and makeup approximately one hour before you need to leave your getting-ready location or before your ceremony.

Clients and members of the bridal party should be available at their allocated times.

Delays caused by members of the bridal party being unavailable may affect the remaining schedule. While our team will make reasonable efforts to accommodate delays, we cannot guarantee that additional or delayed services can be completed where this would affect the agreed finishing time.

11. Changes to Your Booking

Please notify us as soon as possible if you wish to change:

The number of people receiving services
Hair or makeup services required
Getting-ready location
Wedding timings
Wedding date
Any other significant booking information

We will make reasonable efforts to accommodate changes, but they are subject to team availability, timings and applicable minimum booking requirements.

Changes are not confirmed until agreed by The Beauty Spot – South West.

12. Cancellations

If you need to cancel your booking or appointment, please notify us as soon as possible.

Booking fees are non-refundable and non-deductible.

For appointments cancelled with less than 24 hours' notice, the full cost of the booked services is payable.

Where cancellation terms specific to your wedding booking have been provided as part of your booking confirmation or quotation, those terms will also apply.

Failure to attend an appointment without cancelling does not remove the obligation to pay any applicable cancellation charge.

13. Missed Trial Appointments

If you are unable to attend your trial, please contact us as soon as possible.

Where a trial is missed or cancelled within the applicable cancellation period, the cost of the missed appointment may remain payable before another trial can be arranged.

If a required or previously arranged trial is not rearranged before the wedding, any outstanding amount relating to the missed trial may remain payable.

14. Additional Services on the Wedding Morning

Only services included within the confirmed booking are guaranteed.

If an additional person requests hair or makeup on the wedding morning, we may be able to accommodate them only if sufficient time and artist availability allow.

Any additional service must be paid for at the applicable rate.

The team is under no obligation to provide unplanned services where doing so could affect the wedding-morning schedule.

15. Allergies & Sensitivities

Clients must disclose known allergies, sensitivities, skin conditions or reactions that could reasonably affect the provision of hair or makeup services.

Where appropriate, your artist may decide that a particular product or service should not be used if they believe it would be unsafe or unsuitable.

While professional products and appropriate hygiene practices are used, individual reactions can occur and cannot always be predicted.

16. Children & The Working Area

For safety reasons, children must be appropriately supervised around professional equipment, heated styling tools, products and makeup kits.

Children should not handle or play with the team's equipment or products.

We ask that a suitable, reasonably clear working space is provided so our team can work safely and efficiently.

17. Photography

We may occasionally ask permission to photograph completed hair and/or makeup for our portfolio, website or social media.

Where consent is required, you may decline.

Any personal information and photographs we hold will be handled in accordance with our Privacy Policy.

18. Team Member Illness or Unavailability

In the unlikely event that your allocated hairstylist or makeup artist becomes unavailable due to illness, emergency or circumstances outside their reasonable control, The Beauty Spot – South West will make reasonable efforts to arrange a suitable replacement team member.

Because we operate as a team rather than relying on a single artist, we are often better positioned to manage unexpected circumstances.

We cannot guarantee that a particular named artist will always be available where circumstances genuinely prevent them from attending.

19. Circumstances Beyond Our Control

The Beauty Spot – South West will not be responsible for failure or delay in providing services where this is caused by circumstances genuinely outside our reasonable control.

Where such circumstances occur, we will make reasonable efforts to communicate with you and find an appropriate solution wherever possible.

Nothing in these terms excludes or limits any rights or remedies that cannot legally be excluded under UK consumer law.

20. Contact

If you have any questions about your booking or these terms, please contact:

The Beauty Spot – South West
Weston-super-Mare, Somerset
Email: thebeautyspotwsm@yahoo.com
Telephone: 07368 241784